1.1 At Dualit Ltd we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.
1.2 This Privacy Notice (and any other document referred to in it) sets out the basis on which we will process and use any personal information about our customers and Website visitors that we collect from them and they provide to us. Please read this Privacy Notice carefully to understand our practices regarding your personal information and how we will treat it. 'Website' refers to www.dualit.com
2. Identity and Contact Details
2.1 We have a legal duty to protect personal information that we collect under the current Data Protection Act 1998, (the "DPA") and the General Data Protection Regulation (EU) 2016/679, (the "GDPR") .
2.2 For the purposes of the DPA and GDPR, we are the data controller and are Dualit Ltd of (registered office) County Oak Way, Crawley, West Sussex, United Kingdom. Questions, concerns, comments, requests or complaints regarding this Privacy Notice, our Website and/or our use of your personal data should be addressed to [email protected] or by contacting us on 01293 652500.
3. Personal Data We Collect from You
3.1 We may collect and use various types of personal information about our customers and visitors to our Website. Details of this information are set out below:
(a) When you enquire about our products via our
Website, or register for our newsletter, we will collect your name,
and/or relevant contact details so that we can provide you with the
information about the product you have requested, or send you our
(b) When you register a Dualit product you have purchased - (registering can be either online, by telephone or by post) - we will collect the details you choose to fill in such as name, address, email and phone number.
(c) We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Notice)
(d) We will collect details from our Website enquiry form (under the Contact Us tab) if you submit one to us, so that we can reply to you.
(e) We may collect certain other information that you give us, for example, if you report a problem with our Website to us.
4. Bases for Processing Your Data
4.1 We collect and use customers' and Website Visitors' personal information on several bases. Across these bases your rights as a data subject are balanced against Dualit Ltd's legitimate interests in promoting and selling its products. The bases for processing your data are:
(a) Your consent - you as a customer or potential customer (data subject) have consented to the processing of your personal data. This will have been by requesting to receive information when registering a product on our Website or via a product registration card, or by asking to receive a newsletter by providing your email. You can of course change or opt out of these preference choices at any time should you wish to do so. This can be done by unsubscribing, via email at [email protected] or by contacting us on 01293 652500
(b) Our legitimate Interests - Dualit may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way to withdraw your consent to us sending you this information, and this can be done by unsubscribing, via email at [email protected] or by contacting us on 01293 652500
(c) Our contract with you - if you have made an enquiry about our products or services, or bought a product, then the processing of the personal data, provided when you enquired or made a purchase through our Website, is necessary for the performance our contract with you.
(d) Our legal obligation - in certain circumstances when Dualit have been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested.
(e) Vital Interests - there may be very rare circumstances in which Dualit, in order to maintain the safety of their customers, (for instance if a fault issue is raised on a certain model) will need to contact those customers affected. We will need to use the information provided by you upon registration to do so, and will retain only the minimum information required for this purpose.
5. Sensitive Personal Information
5.1 We do not collect sensitive personal information via the Website.
6. How We Use Personal Data
6.1 We use your information to provide information you have asked for, to enter into contracts with you (if applicable), and to provide you with a good experience of our Website. Without this information, we may be unable to correspond with you, send you e-mails to provide you with information or services that you have requested, or products you have ordered, or enter into contracts with you.
6.2 We collect and use personal information about our customers and Website Visitors for the following purposes:
(a) Responding to enquiries from you, corresponding with you and recording any communications.
(b) Providing the products, services and information that you ask us for and carrying out our obligations under any contracts that we enter into with you.
(c) Providing information about changes to our services.
(d) Upholding your right to have your data erased.
7. We do not share our customers' or Website visitors' personal data with third parties for the purposes of sending them marketing information. We do share information with third parties who carry out tasks on our behalf such as sending emails, hosting our accounting software or delivering your orders to you.
8. Where We Transfer and Store Personal
8.1 When we share data, it may be transferred to, and processed in, countries other than the country you live in - such as to the United States, where our software providers servers are located. Where your data travels to another country, we put safeguards in place to ensure your personal data remains protected.
8.2 Where your personal data is transferred outside the European Economic Area (EEA), it will only be transferred to countries that have been identified as providing adequate protection for EEA data. We will ensure the processing company is Privacy Shield certified (for transfers to US-based third parties) or has approved transfer mechanisms in place to protect your personal data - for instance by making sure the company has the European Commission's Standard Contractual Clauses that mean they have to guarantee GDPR standards of data protection.
9. Retention of Personal Information
We will keep your personal information for appropriate periods of time only.
If you are a customer of our business, we will retain any information you may provide through the Website or product registration cards only for as long as is necessary to fulfil our contractual commitments to you. We will keep data used for marketing to you until you unsubscribe.
10. Your Rights
You have certain rights in respect of the information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us via email at [email protected] or by contacting us on 01293 652500.
10.1 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges). We will respect your personal information rights in respect of:
(a) Access. At your request we will confirm to you whether or not we are processing and using personal information about you. If we are we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.
(b) Rectification. We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
(c) Prevention of processing likely to cause damage or distress. We will respect your rights under GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
(d) Erasure. We will erase your personal information at your request without undue delay, but - as outlined above - will retain the minimum necessary to contact you if a safety issue arises concerning a product you have registered with us.
(e) Restriction. We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
(f) Data portability. We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us, in a structured, commonly used and machine readable format.
(g) Objection (including objection to direct marketing). We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes.
11.1 Our Website uses "cookies" and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory, if you agree, when you visit our Website.
We use technical information gathered in this way for site management and security purposes and for:
(a) Improving our Website and ensuring that content is presented effectively.
(b) Managing our Website and ensuring that it is safe and secure
(c) Administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to our Website is used for these purposes).
You can find out what cookies we use and how to switch them off by clicking here
12. Changes to Our Privacy Notice
12.1 We reserve the right to modify this Privacy Notice from time to time. Any changes we make in the future will be posted on the Website at www.dualit.com/privacy or www.dualit.com/cookies. You should check back frequently to see any updates or changes to our Privacy Notice.
12.2 Complaints : If you have any complaints regarding this Privacy Notice that you feel have not been resolved by talking to us - either by email at [email protected] or by calling 01293 652500 - you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.