Please note: We are unable to ship outside the UK
With orders placed by 12pm for standard stocked items, the order will be shipped (leave our warehouse) on the next working day. Orders placed after 12pm may take up to 48 hours to ship. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take 48 hours for your order to ship. If an order includes a 'made to order' item, the entire order will be shipped when complete; this may take up to 10 working days. Dualits working days are Monday to Friday.
Orders that include small non-electrical items only will be shipped by Royal Mail Second Class Post. Orders that include any electrical items will be shipped by our courier and will receive delivery notifications.
Returns (if purchased direct from Dualit)
We hope you will be very happy with your Dualit product but if, for
any reason, you are not completely satisfied, you must return it to
us within 14 working days. You will have to bear the direct cost of
returning the goods. Dualit will refund you for the cost of the
product. To qualify for a refund you must return the item unused
and in its original packaging, with your receipt. Your statutory
rights are unaffected. You are liable for any reduction in value of
the products resulting from the handling of the products other than
necessary to establish the nature, characteristics and functioning
of the products.This means that your refund in the event of
withdrawal may be reduced proportionately with the reduced value
other than necessary to establish the nature, characteristics and
functioning of the products.
If you have a faulty Dualit product (purchased from a retailer)
If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance (with the receipt) to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer's responsibility to assist in resolving any issue with the product within the warranty period.
Repairs
If your product breaks or stops working, we suggest you try our FAQs (in the Support tab) first to see whether the problem can be easily resolved. If it is still not working and within its warranty, you should in the first instance return it to the retailer from which it was purchased. If you have no success with the retailer, you can return the product to us for repair or replacement, provided you enclose your proof of purchase.
If your product is outside its warranty, we can still repair it for you - depending on the product and the problem- and we will contact you within 7-10 working days to advise on the cost. We will not proceed with any work until we have received your permission and payment. Please note: Dualit will make reasonable attempts to contact but, due to limited storage space, any items that remain unclaimed after 12 weeks will be disposed of.
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652500 to discuss the nature of the fault. If you then decide to send it to us for repair, please ensure the product is carefully protected and packaged and accompanied by a brief description of the problem, your contact details (including a mobile phone number if possible), a return address and a copy of your proof of purchase (NB: proof of purchase is only required for in warranty repairs). Address your parcel to the following address:
Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST