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Delivery & returns
Please note: We are unable to ship outside the UK
NOTE: For delivery before Christmas, orders must be
placed before 5pm on Friday 18th of December
If an item is in stock, we
will aim to deliver your order within 10 working days.
Some products are made to order and can therefore take longer.
However, if this is the case it will not show as 'in stock' and we
will advise you of an estimated delivery date.
Returns (if purchased direct from Dualit)
We hope you will be very happy with your Dualit product but if, for
any reason, you are not completely satisfied, you may return it to
us within 14 days. We will refund you for the cost of the product.
To qualify for a refund you must return the item unused and in its
original packaging, with your receipt. Your statutory rights are
If you have a faulty Dualit product (purchased from a
If an appliance fails to operate properly, while in use under
normal household conditions and within the warranty period, normal
procedure would be to return the appliance to the store or retailer
where purchased. The Contract of Sale is between yourself and the
retailer and is it principally the retailer's responsibility to
assist in resolving any issue with the product within the warranty
If your product breaks or stops working, we suggest you try our
FAQs (in the Support tab) first to see whether the problem can be
easily resolved. If it is still not working and within its
warranty, you should in the first instance return it to the
retailer from which it was purchased. If you have no success with
the retailer, you can return the product to us for repair or
replacement, provided you enclose your proof of purchase.
If your product is outside its warranty, we can still repair it
for you - depending on the product and the problem- and we will
contact you within 7-10 working days to advise on the cost. We will
not proceed with any work until we have received your permission
and payment. Please note: Dualit will make
reasonable attempts to contact but, due to limited storage space,
any items that remain unclaimed after 12 weeks will be disposed
Before you send any item to us, we suggest that you contact
Dualit Customer Service on 01293 652500 to discuss the nature of
the fault. If you then decide to send it to us for repair, please
ensure the product is carefully protected and packaged and
accompanied by a brief description of the problem, your contact
details (including a mobile phone number if possible), a return
address and a copy of your proof of purchase (NB: proof of purchase
is only required for in warranty repairs). Address your parcel to
the following address:
Repairs Department, Dualit Ltd, County Oak Way, Crawley, West
Sussex RH11 7ST