Please note: We are currently only able to ship to mainland UK and Northern Ireland. 

Collection - Crawley, West Sussex

With orders placed by 2pm Monday to Thursday or 12pm on Fridays for standard stocked items, the order should be ready to collect on the following working day. Orders placed after these times should be ready to collect in two working days. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. If an order includes a 'made to order' item, the entire order will be ready to collect when complete; this may take up to 21 working days. Dualit's working days are Monday to Friday.

Please note: Dualit's working days are Monday to Friday and collection can take place between 10am and 4pm. 

Where to find Dualit:

Delivery - Mainland UK

With orders placed by 2pm Monday to Thursday or 12pm on Fridays for standard stocked items, the order will be shipped (leave our warehouse) on the same day. Orders placed after these times will be shipped on the next working day. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. If an order includes a 'made to order' item, the entire order will be shipped when complete; this may take up to 21 working days. Dualit's working days are Monday to Friday.

Orders that include small non-electrical items only will be shipped by Royal Mail Second Class Post. Orders that include any electrical items will be shipped by our courier and will receive delivery notifications.

Orders over £250 will receive free shipping, but please note that this does not apply to special offer products, unless the order includes full price products amounting to £250 or above.

If you're wanting to place an order for delivery to the Channel Islands or Outlying Islands, please contact our Customer Services team 9am - 5pm Monday to Friday (excluding public holidays).

Delivery - Northern Ireland

With orders placed by 2pm Monday to Thursday or 12pm on Fridays for standard stocked items, the order will be shipped on the same day. Orders placed after these times will be shipped (leave our warehouse) on the next working day. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. If an order includes a 'made to order' item, the entire order will be shipped when complete; this may take up to 21 working days. Dualit's working days are Monday to Friday.

Orders over £250 will receive free shipping, but please note that this does not apply to special offer products, unless the order includes full price products amounting to £250 or above.

 

Returns (if purchased direct from Dualit)

We hope you will be very happy with your Dualit product but if, for any reason, you are not completely satisfied, you must return it to us within 14 working days. You will have to bear the direct cost of returning the goods. Dualit will only refund you for the cost of the product. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. If you have received damaged goods then you must notify Dualit within 3 working days of receiving the goods. Your statutory rights are unaffected. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products. This means that your refund in the event of withdrawal may be reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. Refunds can potentially take 10-14 working days to process fully. Please address your parcel to the following address:

Returns Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST

Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.

 

Returns (if purchased from a retailer)

If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance (with the receipt) to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer's responsibility to assist in resolving any issue with the product within the warranty period.

Repairs

If your product breaks or stops working, we suggest you try our FAQs (in the Support tab) first to see whether the problem can be easily resolved. If it is still not working and within its warranty, you should in the first instance return it to the retailer from which it was purchased. If you have no success with the retailer, you can return the product to us for repair or replacement, provided you enclose your proof of purchase.

If your product is outside its warranty, we may be able to repair it for you - depending on the product and the problem- and we will normally contact you within 10 working days to advise on the cost.

We will not proceed with any work until we have received your permission and payment. Please note: Dualit will make reasonable attempts to contact but, due to limited storage space, any items that remain unclaimed after 12 weeks will be disposed of.

Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652500 to discuss the nature of the fault. If you then decide to send it to us for repair, please ensure the product is carefully protected and packaged and accompanied by a brief description of the problem, your contact details (including a mobile phone number if possible), a return address and a copy of your proof of purchase (NB: proof of purchase is only required for in warranty repairs). Address your parcel to the following address:

Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST

Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.