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The Dualit Guarantee
Want to know more about product troubleshooting or guarantees? Read our handy guide that covers everything you’ll need to know.
Frequently Asked Questions
The Steriliser needs to cool down after a function cycle before it can be used again for a new sterilising process.
The Steriliser has a thermal control to prevent it from overheating - this needs to reset. Wait 10 minutes for the Steriliser to cool down
The Steriliser may not be properly connected to the power supply.
Check the plug is in the socket and the switch is turned on
The Steriliser fuse may have failed.
Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362.
The Steriliser works but the Power Indicator Light does not illuminate.
The Power Indicator Light may have blown and cannot be replaced. Call customer services on 01293 652500 for further information.
The Steriliser Element may have a buildup of limescale. This will show as white and /or brown spots on the Steriliser (Element and Water Recess).
Descale your Steriliser regularly, please see Descale section of the instruction manual.
You may have put too much water into the Steriliser
Ensure you pour the correct amount of water into the Steriliser. Do not fill above the max mark.
Stop using the product. Unplug and Call customer services on 01293 652500 for further information.
This could be limescale.
Descale the steriliser using the details in the manual.
This could be burnt milk residue.
This occurs when bottles have not been pre washed. The bottles need to be washed in warm soapy water and rinsed thoroughly.
This smell will soon disappear after you have unpacked your Steriliser. We also recommend that you complete one Sterilising process with empty baskets to remove any remaining dirt and smell.
Residue from milk and food may end up on the heating element when the bottles are placed in the Steriliser. The residue can cause an unpleasant smell when the Steriliser is heating up. To avoid this, always clean all parts before Sterilising.