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Origins Toaster

FAQs

Frequently Asked Questions

My toaster is not working
Check the toaster is plugged in and check if the ‘neon’ is glowing red.

If yes, your elements or ‘selector’ switch may need replacing. If no, your plug fuse may have blown or your timer may need replacing.

I get uneven toasting
Check the following...

• Check the selector switch is set for the number of slots being used.
• Starting from the left, ensure you have loaded all heated up slots.
• The heavy duty proheat elements can take a few moments to reach optimum toasting temperature. preheating the slots prior to inserting your bread will eliminate this. Rotate the ‘timer’ all the way round, let it wind down to the circle indicator then insert your bread into the active slots.
• Ensure size and type of bread being toasted is the same.
• End elements take a little longer to warm up than centre elements, once toaster is at optimum operating temperature this will no longer occur.
• The timer is noticeably slow, unplug and do not use the toaster. Spare timers are available from www.dualit.com and must be fitted by a qualified electrical engineer

My toaster wobbles on my work surface
Use the adjustable foot

Use the adjustable foot under the toaster to compensate for uneven surfaces.

My toast gets stuck when I eject from the toaster
Slices should not be more than 28mm

• Slices thicker than 28mm will get stuck.
• Hand cut slice must be cut evenly
• Using a ‘sandwich cage’ can make toasting thicker items eaiser.

One side of my bread is not toasting
Check the ‘selector’ switch is set correctly

• Check the ‘selector’ switch is set correctly. If set to Bagel setting only one side will toast and remember to insert bread from the very left hand slot.
• One or more of the elements may need replacing, call the helpline or visit www.dualit.com for replacements.

Smoke coming out of the slots
Check the following...

• If this is the first time using your toaster, this is normal, your elements are being conditioned.
• Empty the crumb tray. A build up of crumbs can burn or cause a fire.
• Some crumbs or pieces of bread may be stuck in the toaster. Unplug, remove the crumb tray then turn the toaster upside down over a sink or bin and gently shake the crumbs out or use a soft brush to clean inside your toaster.

My timer is noticeably slow or sticking
Unplug and replace the timer immediately
  • Unplug and do not use the toaster. Replace the timer immediately. Spare timers are available from www.dualit.com and must be fitted by a qualified electrical engineer.
The power neon is illuminated but my toaster is not toasting
The power neon is illuminated but my toaster is not toasting

The thermal fuse has been activated. See page 17 of the instruction manual.