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Food Prep Support

Find Dualit's FAQ's and troubleshooting guides for your food preparation product.

VortecS Blender Support

Question:. Do you smell an odour on first use?. Answer:. When new, the blender may emit a ‘new’ smell, this is normal. Continue to use the blender as normal, the smell will disappear after a few uses. Question:. The blade is not turning?. Answer:. 1.

DAB Kitchen Radio Support

Question:. The display reads 'NO STATIONS AVAILABLE' in DAB mode. Answer:. The DAB signal is not strong enough. Ensure the 'AERIAL' (9) is fully extended. Try Manually tuning the station frequency. If this fails move the radio to a location with bett

DAB Lite Radio Support

Question:. My radio won’t turn on or there is no sound. Answer:. 1. Check that the plug is pushed properly into the mains socket and the jack is secure in the side of the radio. 2. If not on mains power, check batteries are charged. Question:. I can

Mini Oven Support

Question:. My mini oven does not turn on. Answer:. 1. The Mini Oven may not be properly connected to the power supply. Check the plug is in the socket. 2. The mini oven plug fuse may have failed. Replace the plug fuse if necessary and check your resi

Hand Mixer Support

Question:. How do I tell the difference between the flat beaters?. Answer:. The flat beaters have 1 small round circle on one of the stems and 1 small hexagonal piece on the other. Question:. The pull out power cord on my Hand Mixer is stuck and won’

Hand Blender Support

Question:. The hand blender does not turn on. Answer:. 1. The unit may not be properly connected to the power supply. Check the plug is in the socket and the switch in turned on. 2. The unit's thermal fuse may have activated, temporariily disabling i

Stand Mixer Support

Question:. How do I tell the difference between the flat beaters?. Answer:. The flat beaters have 1 small round circle on one of the stems and 1 small hexagonal piece on the other. Question:. The pull out power cord on my Hand Mixer is stuck and won’

XL1500 Food Processor Support

Question:. Why won't my Food processor turn on?. Answer:. Check the power cord is securely attached to the back of the processor and the bowls and lid are locked in position. Question:. Why has the processor switched off whilst in use?. Answer:. 1. T

XL900 Food Processor Support

Question:. What do I do if my processor does not turn on?. Answer:. 1. Check the plug is correctly fitted in the outlet and the power supply is switch on. 2. Check the fuse in the plug. Ensure the new fuse is the same current value as original. 3. En