The Tamp Test

• Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.

No water - Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1).

Water flow improves -

1. The showerhead and cup filter may be blocked. Clean showerhead (see page 18 of instruction manual, fig 3) and cup filter (see page 18 of instruction manual, fig 4).
2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 9 of instruction maual, fig 5).
3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 18 of instruction manual, fig 4).
4. There is too much coffee in the cup filter. Use the measuring spoon (see page 9, fig 4)

• Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1).
• Steam wand is blocked. Clean steam wand (see page 18-19 of instruction manual, fig 6-8). Descale (see page 20 of instruction manual). If you are unable to unblock your steam wand then contact Dualit on
  01293 652 500 for advice or spare parts.

• Dried coffee on the gasket. Clean gasket (see page 18 of instruction manual, fig 3).
• ESE pod or NX capsules not seated correctly. Check the capsule is in place. If using EsE pod, tuck the tab under (see page 11 of instruction manual, fig 4-5)
• Blocked brewhead. Clean showerhead (see page 18 of instruction manual, fig 3).
• Damaged brewhead gasket. To obtain a new gasket contact the Dualit customer helpline on
  +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

• Excess water in the brewhead is left over from previous operation. this is not cause for concern. This will automatically stop when the machine has finished steaming.

• Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1).
• Water tank is empty. Fill water tank (see page 8 of instruction manual, fig 1)

• Water tank is empty. To prevent an air lock firstly remove the filter holder. Fill water tank (see page 8 of instruction manual, fig1). Your machine is now ready to extract your next coffee (see page 12 of instruction manual).

Fuse may have failed.

1. Check and replace the fuse.
2. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

• Your cup holds a different quantity of coffee to the preset amount. Adjust the dose using the dosing memory feature (see page 15 of the instruction manual).
• The dosing memory has been used to change the dose. Use the dosing memory feature to adjust the dose to your desired amount (see page 15 of the instruction manual).

• Water is being purged through the machine to reduce operating temperature ready for the next coffee. This is not cause for concern. this will automatically stop when the machine has finished purging.

• Filter holder is not pre-heated. Prime machine. (see page 8 of the instruction manual).
• Cup or mug is not pre-warmed. Warm cup (see page 8 of the instruction manual). You can also place your cups on the warming plate.
• You may prefer your coffee extra hot. Use the temperature boost feature. (see page 16 of the instruction manual).

• Milk is not cold or fresh enough. It is easier to make froth using cold semi-skimmed milk in a stainless steel jug.
• Steam wand is blocked with milk residue. Clean steam wand (see page 19 of the instruction manual, fig 7-8). Descale (see page 20 of the instruction manual).

• The cup filter is blocked because the coffee grind is too fine.

1. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.
2. Clean cup filter (see page 18 of instruction manual, fig 4).
3. Remember to use filter papers. these can help to prevent filter blockages. These are available directly from www.dualit.com or Dualit sales on 01293 652 500 (UK delivery only).

• Ground coffee is not fresh. Ground coffee only has a three-day shelf-life. Grind only the amount of beans that you need.
• The coffee grind is too course. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.

• The valve is opening to allow water to flow through the thermobloc. This is not cause for concern it is part of the operation of the machine.

• The volume of coffee dispensed is too high. Ensure you are using the correct type and strength of coffee for the type of drink you are making. see page 25 of the instruction manual for recipes and max dispensing table.
• You like your coffee extra strong. Use the double espresso dose to make a single coffee.
• When using NX adaptor: Dried coffee on the filter plate. Use the filter pin to remove the dried coffee.
• When using NX adaptor: the NX adapter is not fully locked in position. Locate and fully lock the holder. (see page 12 of the instruction manual, fig 1).
• When using NX adaptor: Damaged seal. For spare parts contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

The NX adapter test

• No water. Water tank is not correctly seated in position. Locate water tank (see page 8 of the instruction manual, fig 1).
• Water in drip tray. the showerhead and NX adaptor may be blocked. Descale your machine with the NX adaptor locked in place. (see page 20 of the instruction manual)
• Water flow improves. The coffee in the capsule is stale. Only remove capsules from the flow bag when ready to use. We recommend only the use of Dualit NX capsules.

The Dualit capsule piercer is exactly what you need to get your coffee fix. The blades in the piercing tool wake up Dualit, M&S and Nespresso® coffee capsules to release the exceptionally fresh coffee ready for use in your Dualit coffee machines* Please contact the Dualit customer service team on 01293 652 500 for your FREE capsule piercer to use in your Dualit machine* For more information please visit www.dualit.com/capsulepiercer *Espress-Auto 4 in 1, 3 in 1 Coffee Machine, Espressivo and Xpress.