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Espress-Auto Coffee and Tea Machine

FAQs

Frequently Asked Questions

NO COFFEE FLOWING FROM BREWHEAD:
THE TAMP TEST

Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.


No water

1. Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).

Water flow improves

1. The showerhead and cup filter may be blocked. Clean showerhead and cup filter (see page 20-21). You may also need to descale the machine (see page 23).

2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 11, fig 5).

3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 21, fig 4)

4. There is too much coffee in the cup filter. Use the measuring spoon (see page 11, fig 4).

NO STEAM FLOWING FROM STEAM WAND:
1. Water tank is not correctly seated in position.

1. Locate water tank (see page 8, fig 1).

2. Steam wand is blocked.

2.1. Clean steam wand (see page 21-22, fig 6-8).

2.2. Descale (see page 23).

2.3. If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.

COFFEE OR TEA LEAKING FROM THE BREWHEAD:
1. Dried coffee on the gasket.

1. Clean gasket (see page 21, fig 3).

2. ESE pod or capsules not seated correctly.

2. Check the capsule is in place. If using ESE pod, tuck the tab under (see page 10, fig 3).

3. Blocked brewhead.

3. Clean showerhead (see page 21 fig 3).

4. Damaged brewhead gasket.

4. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING:
1. Excess water in the brewhead is left over from previous operation.

1. This is not cause for concern. This will automatically stop when the machine has finished steaming.

MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE:
1. Water tank is not correctly seated in position.

1. Locate water tank (see page 8, fig 1).

2. Water tank is empty.

2. Fill water tank (see page 8, fig 1).

MY MACHINE HAS STOPPED DURING USE: THE AUTO DOSING AND STEAM BUTTONS ARE FLASHING
1. Water tank is empty

1. To prevent an air lock firstly remove the filter holder. Fill water tank (see page 8, fig 1). Your machine is now ready to extract your next coffee

MY MACHINE IS NOT WORKING: THE LIGHTS ARE OFF AND THE MACHINE CEASES TO OPERATE
1. Fuse may have failed.

1. Check and replace the fuse.

2. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA:
1. Your cup holds a different quantity of coffee to the preset amount.

1. Adjust the dose using the dosing memory feature (see page 18).

2. The dosing memory has been used to change the dose.

2. Use the dosing memory feature to adjust the dose to your desired amount (see page 18).

STEAM IS VENTING FROM THE DRIP TRAY:
1. Water is being purged through the machine to reduce operating temperature ready for the next coffee

1. This is not cause for concern. This will automatically stop when the machine has finished purging.

2. Cup or mug is not pre-warmed.

2. Warm cup (see page 8). You can also place your cups warm on the cup warming plate.

MY COFFEE OR TEA IS NOT HOT ENOUGH:
1. Filter holder is not pre-heated.

1. Prime machine. (see page 8).

2. Cup or mug is not pre-warmed.

2. Warm cup (see page 8). You can also place your cups warm on the cup warming plate.

3. You may prefer your coffee extra hot.

3. Use the temperature boost feature. (see page 19).

MY MACHINE CLICKS WHEN AUTO DOSING IS SELECTED:
1. The valve is opening to allow water to flow through the thermobloc

1. This is not cause for concern it is part of the operation of the machine.

AFTER FROTHING MILK, MY MILK IS NOT FOAMY:
1. Milk is not cold or fresh enough.

1. It is easier to make froth using cold semiskimmed milk in a stainless steel jug.

2. Steam wand is blocked with milk residue.

2.1. Clean steam wand (see page 21, fig 6).
2.2. Descale (see page 23).

MY COFFEE HAS NO CREMA:
1. The cup filter is blocked because the coffee grind is too fine/course.

1. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.

2. Ground coffee is not fresh.

2. Ground coffee only has a three-day shelf-life, so grind only what you need.

3. Thermoblock is too hot after steaming.

3. Flush out excess heat by pressing the small coffee button.

MY COFFEE IS WEAK:
1. The volume of coffee dispensed is too high

1. Ensure you are using the correct type and strength of coffee for the type of drink you are making. See page 25 for recipes and max dispensing table.

2. Coffee grind is too coarse.

2. Ensure you are using setting 3-5 on the Dualit Coffee Grinder or use pre-ground coffee suitable for espresso machines.

3. Tamping too light.

3. If you are struggling to control your coffee flow rate, try tamping a little harder. The harder you tamp the longer the coffee will take to extract, thus increasing the strength and improving the flavour of the coffee.

4. Using the incorrect pre-ground coffee.

4. Avoid pre-ground coffee that states that it is suitable for cafetieres.

5. Incorrect dose of coffee is being used.

5. Add more coffee to the portafilter. (see page 11)

6. You like your coffee extra strong.

6. Use the double espresso dose to make a single coffee.

7. When using NX® adaptor: Dried coffee on the filter plate.

7. Use the filter pin to remove the dried coffee.

8. When using NX® adaptor: The NX® adapter is not fully locked in position.

8. Locate and fully lock the holder. (see page 12, fig 1).

9. When using NX® adaptor: Damaged seal.

9. For spare parts contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

MY CAPSULE DEFORMS AND NO COFFEE FLOWS:
1. Capsule requires piercing.

1. See Capsule Types table (page 9) to see if you require the Capsule Piercing Tool.

NO COFFEE OR TEA FLOWING WHEN USING THE NX® ADAPTOR:
THE NX® ADAPTOR TEST Dispense water through the NX® Adaptor. Ensure NO capsule is inside.

Dispense water through the NX® Adaptor. Ensure NO capsule is inside.

No water

1. Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).

Water in drip tray

1. The showerhead and NX® adaptor may be blocked. Remove the showerhead and clean. Use the filter pin to clean out the holes in the NX® adaptor. Descale your machine with the NX® adaptor locked tightly in place. (see page 23)

Water flow improves

1. The coffee/tea in the capsule is stale. Check capsule best before date on the capsule packaging.

2. Capsule needs piercing, see page 9.

3. We recommend only the use of Dualit capsules.

Water leaking from NX® Adaptor

1. Check the Ω NX® Adaptor Seal (located at the base of the Ω NX® Adaptor) is there and has not split, see page 7. If missing or split, contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

DESCALE REGULARLY
IMPORTANT NOTICE:

PRODUCT FAILURE DUE TO THE BUILD UP OF LIMESCALE IS NOT COVERED BY GUARANTEE - DESCALE REGULARLY: DUALIT RECOMMENDS KILROCK ESPRESSO & COFFEE MACHINE DESCALER. (See leaflet)

1. THE DESCALER

Ensure your descaling product is suitable for coffee machines; follow descaling product instructions carefully. Fill Water Tank with the descaling solution. Descale once a month in hard water areas.

2. FILTER HOLDER & NX® HOLDER

Place the Holder most frequently used into the machine, ensuring it is empty. If both Holders and Filters are used frequently, cycle between them. Do not soak the holders in descale solution. Ensure they are rinsed thoroughly after descaling.

3. CONTAINER

Place a container with a capacity of more than 1 litre on the Drip Tray underneath the Holder. Caution: Do not remove the Drip Tray. Remove Froth Nozzle from the Steam Wand. Direct Steam Wand into container.

4. WATER TANK

Insert Water Tank. Plug machine in and turn on; wait until machine has reached operating temperature.Caution: Keep hands away from Steam Wand at all times.

5. DESCALE

Turn dial fully to the left and empty half of the tank. Then turn dial completely to the right to dispense the remaining water through the steam wand. WARNING: ensure that the switch is set to water, not steam. Wait 10 minutes for descaling to take effect, prior to stage 6.

6. RINSE TANK AND FLUSH

Once machine is descaled, discard descaling solution. Thoroughly rinse Water Tank and repeat steps 2-5. Flush at least two full tanks of fresh water through the machine, Filters and Steam Wand to remove any traces of descaling solution.