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Domus Kettle

FAQs

Frequently Asked Questions

THE KETTLE DOES NOT TURN ON
1. The kettle may not be properly connected to the power supply or the fuse may have failed.

1. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary.

2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.

2. Wait 10 seconds for the kettle to reset. NOTE: if discolouration of the heating plates has occurred, this can be easily removed by descaling your kettle.

3. The kettle does boil but the power light does not illuminate.

3. The power neon may have blown, and cannot be replaced. Call customer services on 01293 652500 for further information.

WATER IS SPURTING OUT OF THE SPOUT
1. You may have over filled the kettle.

1.1 Only fill to the max mark (1.5L).

1.2 Wait 10 seconds to allow the boiling water to settle before pouring.

2. The kettle may have descaling solutions remaining inside the body.

2. Follow the instructions from the cleaning & care section and rinse throughly.

3. The filter may not be in position.

3. Ensure the filter is in position. For spare filters call Dualit on 01293 652500.

MY KETTLE IS NOT SWITCHING OFF
1. Limescale may have built up inside the kettle.

1. Descale your kettle regularly (see cleaning & care).

2. Check the lid is firmly closed before use.

2. Firmly push the lid latch by pressing the Dualit logo until you hear a positive click.

3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.

3. Leave the kettle for 24 hours to fully dry.

MARKS HAVE APPEARED IN THE KETTLE
1. Small brown spots can build up inside the kettle. This is not rust, small deposits of limescale which contain iron can build up inside the kettle.

1. Descale your kettle regularly (see cleaning & care).

THE KETTLE LEAKS FROM THE LID
1. The lid seal may have a build up of limescale.

1. Descale your kettle regularly (see cleaning & care).

2. The lid seal may be damaged.

2. Call customer services on 01293 652500 for further information.

WATER DROPLETS COLLECT ON TOP THE POWER BASE
1. This is condensation and perfectly normal.

1. Dry with non abrasive cloth.