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3 in 1 Coffee Machine

FAQs

Frequently Asked Questions

DESCALE REGULARLY
IMPORTANT NOTICE:

PRODUCT FAILURE DUE TO THE BUILD UP OF LIMESCALE IS NOT COVERED BY GUARANTEE - DESCALE REGULARLY: DUALIT RECOMMENDS KILROCK ESPRESSO & COFFEE MACHINE DESCALER. (See the leaflet)

1. THE DESCALER

Ensure your descaling product is suitable for coffee machines; follow descaling product instructions carefully. If you are using a water softener, ensure water softener is removed before adding descaler. Fill Water Tank with the descaling solution. Descale once a month in hard water areas.

2. FILTER HOLDER & NX® HOLDER

Place the Holder most frequently used into the machine, ensuring it is empty. If both Holders and Filters are used frequently, cycle between them. Do not soak the holders in descale solution. Ensure they are rinsed thoroughly after descaling

3. CONTAINER

Place a container with a capacity of more than 1 litre on the Drip Tray underneath the Holder. Caution: Do not remove the Drip Tray. Remove Froth Nozzle from the Steam Wand. Direct Steam Wand into container.

4. WATER TANK

Insert Water Tank. Plug machine in and turn on. Wait until machine has reached operating temperature. Caution: Keep hands away from Steam Wand at all times. Risk of scalding.

5. DESCALE

Ensure Steam/Water Selector is set to water. Turn dial completely to the right to dispense half a tank of water through the Steam Wand. Risk of chemical inhalation. If no water comes out, allow to stand for 5 minutes and repeat above, allowing the pump to run for up to 1 minute even if no water dispenses. Turn dial fully to the left and allow the remaining descale solution to dispense from the Showerhead, not allowing the tank to run dry. Risk of chemical inhalation. Turn dial to 'Off'.

6. RINSE TANK AND FLUSH

Thoroughly rinse Water Tank and fill with fresh water. Repeat steps 2-5 twice with water only to remove any traces of descaling solution. If you are using a water softener, ensure that it is replaced into the Water Tank once the Water Tank is clean. Risk of chemical ingestion.

NO COFFEE FLOWING FROM BREWHEAD:
THE TAMP TEST

Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.

No water
  1. Water tank is not correctly seated in position. Locate water tank (see page 10, fig 2).

Water flow improves
  1. The showerhead and cup filter may be blocked. Clean showerhead and cup filter (see page 21-22). You may also need to descale the machine (see page 23).
  2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 15, fig 5).
  3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 21, fig 4).
  4. There is too much coffee in the cup filter. Use the measuring spoon (see page 15, fig 4).
NO STEAM FLOWING FROM STEAM WAND:
1. Water tank is not correctly seated in position.

1. Locate water tank (see page 10, fig 2).

2. Steam wand is blocked.

2.1. Clean steam wand (see page 21-22, fig 6-9).

2.2. Descale (see page 23).

2.3. If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.

COFFEE LEAKING FROM THE BREWHEAD:
1. Dried coffee on the gasket.

1. Clean gasket (see page 21, fig 3).

2. ESE pod or capsules not seated correctly.

2. Check the capsule is in place. If using ESE pod, tuck the tab under (see page 14, fig 4-5).

3. Blocked brewhead.

3. Clean showerhead (see page 21, fig 3).

4. Damaged brewhead gasket.

4. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING:
1. Excess water in the brewhead is left over from previous operation.

1. This is not cause for concern. This will automatically stop when the machine has finished steaming.

MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE:
1. Water tank is not correctly seated in position.

1. Locate water tank (see page 10, fig 2).

2. Water tank is empty.

2. Fill water tank (see page 10, fig 2)

MY MACHINE HAS STOPPED DURING USE:
1. Water tank is empty.

1. To prevent an air lock firstly remove the filter holder. Fill water tank (see page 10, fig 2). Your machine is now ready to extract your next coffee.

MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA:
1. The flow of the coffee is too long/short.

1. For your desired amount of coffee, let the machine run for longer if flow is too short/stop machine earlier if flow is too long.

STEAM IS VENTING FROM THE DRIP TRAY:
1. Water is being purged through the machine to reduce operating temperature ready for the next coffee
  1. This is not cause for concern. This will automatically stop when the machine has finished purging.

MY COFFEE OR TEA IS NOT HOT ENOUGH:
1. Filter holder is not pre-heated.
  1. Prime machine. (see page 10).

2. Cup or mug is not pre-warmed.

2. Warm cup (see page 10). You can also place your cups warm on the cup warming plate.

AFTER FROTHING MILK, MY MILK IS NOT FOAMY:
1. Milk is not cold or fresh enough.
  1. It is easier to make froth using cold semiskimmed milk in a stainless steel jug.

2. Steam wand is blocked with milk residue.

2.1. Clean steam wand (see page 21-22, fig 6-9).
2.2. Descale (see page 23).

MY COFFEE HAS NO CREMA:
1. The cup filter is blocked because the coffee grind is too fine/too coarse.
  1. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.

2. Ground coffee is not fresh.

2. Ground coffee only has a three-day shelf-life, so grind only what you need.

3. Thermoblock is too hot after steaming.

3. Flush out excess heat by dispensing water.

MY COFFEE IS WEAK:
1. The volume of coffee dispensed is too high.

1. Ensure you are using the correct type and strength of coffee for the type of drink you are making. See page 26 for recipes.

2. Coffee grind is too coarse.

2. Ensure you are using setting 3-5 on the Dualit Burr Coffee Grinder, 4-6 on the Dualit Handheld Grinder or use a pre-ground coffee suitable for espresso machines.

3. Tamping too light.

3. If you are struggling to control your coffee flow rate, try tamping a little harder. The harder you tamp the longer the coffee will take to extract, thus increasing the strength and improving the flavour of the coffee.

4. Using the incorrect pre-ground coffee.

4. Avoid pre-ground coffee that states that it is suitable for cafetieres.

5. Incorrect dose of coffee is being used.

5. Add more coffee to the portafilter. (see page 15)

6. You like your coffee extra strong.

6. Use the double espresso dose to make a single coffee.

7. When using NX® adaptor: Dried coffee on the filter plate.

7. Use the filter pin to remove the dried coffee.

8. When using NX® adaptor: The NX® adapter is not fully locked in position.

8. Locate and fully lock the holder. (see page 16, fig 1).

9. When using NX® adaptor: Damaged seal.

9. For spare parts contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

MY MACHINE IS NOT WORKING: The lights are off and the machine ceases to operate
1. Fuse may have failed.

  1. Check and replace the fuse.
  2. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

MY CAPSULE DEFORMS AND NO COFFEE FLOWS:
1. Capsule requires piercing.

1. See Capsule Types table (page 11, fig 1) to see if you require the Capsule Piercing Tool.

NO COFFEE OR TEA FLOWING WHEN USING THE NX® ADAPTOR:
THE NX® ADAPTOR TEST

Dispense water through the NX® adaptor. Ensure NO capsule is inside.

No water

1. Water tank is not correctly seated in position. Locate water tank (see page 10, fig 2).

Water in drip tray
  1. The showerhead and NX® adaptor may be blocked. Remove the showerhead and clean. Use the filter pin to clean out the holes in the NX® adaptor. Descale your machine with the NX® adaptor locked tightly in place. (see page 23-24).
Water flow improves
  1. The coffee/tea in the capsule is stale. Check capsule best before date on the capsule packaging.
  2. Capsule needs piercing, see page 11.
  3. We recommend only the use of Dualit capsules.
Water leaking from NX® Adaptor

1. Check the NX® Adaptor Seal is there and has not split, see page 9. If missing or split, for spare parts please visit www.dualit.com/support or contact Dualit customer services for help.

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