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3 IN 1 Coffee Machine

FAQs

Frequently Asked Questions

No coffee flowing from brewhead
THE TAMP TEST

Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.

No water
  1. Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).

Water flow improves
  1. The showerhead and cup filter may be blocked. Clean showerhead and cup filter (see page 16-17). You may also need to descale the machine (see page 19).
  2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 9, fig 5).
  3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 17, fig 4).
  4. There is too much coffee in the cup filter. Use the measuring spoon (see page 9, fig 4).
No steam flowing from steam wand
1. Water tank is not correctly seated in position.


1. Locate water tank (see page 8, fig 1).

2. Steam wand is blocked.

2.1. Clean steam wand (see page 17-18, fig 5-9).

2.2. Descale (see page 19).

2.3. If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.

Coffee leaking from the brewhead
1. Dried coffee on the gasket.
2. ESE pod or capsules not seated correctly.

2. Check the capsule is in place. If using ESE pod, tuck the tab under (see page 12, fig 4-5).

3. Blocked brewhead.

3. Clean showerhead (see page 17, fig 3).

4. Damaged brewhead gasket.

4. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

Water dripping from the brewhead when steaming
1. Excess water in the brewhead is left over from previous operation.

1. This is not cause for concern. This will automatically stop when the machine has finished steaming.

My machine is making a loud and continuous pumping noise
1. Water tank is not correctly seated in position.

1. Locate water tank (see page 8, fig 1).

2. Water tank is empty.

2. Fill water tank (see page 8, fig 1).

My machine has stopped during use
1. Water tank is empty.

1. To prevent an air lock firstly remove the filter holder. Fill water tank (see page 8, fig 1). Your machine is now ready to extract your next coffee.

My machine is not working. The lights are off and the machine ceases to operate
1. Fuse may have failed.

  1. Check and replace the fuse.
  2. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

My machine is not dispensing correct amount of coffee or tea
1. The flow of the coffee is too long/short.

1. For your desired amount of coffee, let the machine run for longer if flow is too short/stop machine earlier if flow is too long.

Steam is venting from the drip tray
1. Water is being purged through the machine to reduce operating temperature ready for the next coffee
  1. This is not cause for concern. This will automatically stop when the machine has finished purging.

My coffee is not hot enough
1. Filter holder is not pre-heated.
  1. Prime machine. (see page 8).

2. Cup or mug is not pre-warmed.

2. Warm cup (see page 8). You can also place your cups warm on the cup warming plate.

After frothing milk, my milk is not foamy
1. Milk is not cold or fresh enough.
  1. It is easier to make froth using cold semiskimmed milk in a stainless steel jug.

2. Steam wand is blocked with milk residue.

2.1. Clean steam wand (see page 17-18, fig 5-7).
2.2. Descale (see page 19).

My coffee has no crema
1. The cup filter is blocked because the coffee grind is too fine/too coarse.
  1. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.

2. Ground coffee is not fresh.

2. Ground coffee only has a three-day shelf-life, so grind only what you need.

3. Thermoblock is too hot after steaming.

3. Flush out excess heat by dispensing water.

My coffee is weak
1. The volume of coffee dispensed is too high.

1. Ensure you are using the correct type and strength of coffee for the type of drink you are making. See page 24-25 for recipes and page 21 for max dispensing table.

2. Coffee grind is too coarse.

2. Ensure you are using setting 3-5 on the Dualit Coffee Grinder or use pre-ground coffee suitable for espresso machines.

3. Tamping too light.

3. If you are struggling to control your coffee flow rate, try tamping a little harder. The harder you tamp the longer the coffee will take to extract, thus increasing the strength and improving the flavour of the coffee.

4. Using the incorrect pre-ground coffee.

4. Avoid pre-ground coffee that states that it is suitable for cafetieres.

5. Incorrect dose of coffee is being used.

5. Add more coffee to the portafilter. (see page 9)

6. You like your coffee extra strong.

6. Use the double espresso dose to make a single coffee.

7. When using NX® adaptor: Dried coffee on the filter plate.

7. Use the filter pin to remove the dried coffee.

8. When using NX® adaptor: The NX® adapter is not fully locked in position.

8. Locate and fully lock the holder. (see page 13, fig 1).

9. When using NX® adaptor: Damaged seal.

9. For spare parts contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).

My capsule deforms and no coffee flows
1. Capsule requires piercing.

1. See Capsule Types table (page 10, fig 1) to see if you require the Capsule Piercing Tool.

No coffee or tea flowing when using The NX® adaptor
THE NX® ADAPTOR TEST

Dispense water through the NX® adaptor. Ensure NO capsule is inside.

No water

1. Water tank is not correctly seated in position. Locate water tank (see page 8, fig 1).

Water in drip tray
  1. The showerhead and NX® adaptor may be blocked. Remove the showerhead and clean. Use the filter pin to clean out the holes in the NX® adaptor. Descale your machine with the NX® adaptor locked tightly in place. (see page 19).
Water flow improves
  1. The coffee/tea in the capsule is stale. Check capsule best before date on the capsule packaging.
  2. Capsule needs piercing, see page 10.
  3. We recommend only the use of Dualit capsules.
Water leaking from NX® Adaptor

1. Check the Ω NX® Adaptor Seal is there and has not split.