• The kettle may not be properly connected to the power supply or the fuse may have failed. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary.
• Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle. Wait 10 seconds for the kettle to reset.
• The element may have broken if the power neon illuminates but the kettle does not boil. The element can be replaced. Call customer services on 01293 652500 for servicing information
• The kettle does boil but the power neon does not illuminate. The power neon may have blown. Call customer services on 01293 652500 for servicing information.

• You may have over filled the kettle.

1. Only fill to the max mark (1.7L).
2. Wait 10 seconds to allow the boiling water to settle before pouring.

• The kettle may have descaling solutions remaining inside the body. Follow the instructions from the cleaning & care section and rinse throughly.
• The filter may not be in position. Ensure the filter is in position. For spare filters call Dualit on 01293 652500.

• Limescale may have built up inside the kettle. Descale your kettle regularly (see cleaning & care).
• Check the lid is firmly closed during use. Pips on inner lid rim can be pushed in to create a tighter fit.
• Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout. Leave the kettle for 24 hours to fully dry.

• Small brown spots can build up inside the kettle. This is not rust, small deposits of scale which contain iron can build up inside the kettle. Descale regularly (see cleaning & care).

• The lid seal may be damaged or have a build up of limescale. Replace the seal. For spare seals call Dualit on 01293 652500.

• This is condensation and perfectly normal. Dry with non abrasive cloth.

Through normal everyday use, kettles can pick up marks. As the kettle is stainless steel, most marks can be easily removed by wiping down the surface of the kettle with a damp cloth and then finish off with soft dry cloth to remove any smearing. For more stubborn marks, a non-abrasive stainless steel cleaner can be used on the metal sections only.

Wait until your kettle is cool and unplug before cleaning. Do not immerse the kettle or power base in water or any other liquid. Do not use harsh or abrasive cleaners or solvents.