Frequently Asked Questions
Continue to use the blender as normal, the smell will disappear after a few uses.
Never lift or shake the jar while in use. If the drive coupling is sheared then contact the Dualit repairs department for servicing advise.
Switch off and unplug the blender, remove the ingredients that block the blades. You will need to process the food in smaller batches. Ensure chunks are no larger than 2cm.
Check the jar has not lifted up during blending, always blend with a gloved hand holding the jar down.
This safety feature will stop the motor. The control panel will flash 3 times and the blender will revert back to standby.
Stop immediately, remove jar from base and unplug. Thin down the mixture or this may not be suitable for blending
To restart it again, unplug from the mains and let it cool down for a minimum of 30 minutes. The blender will not be ready to use again untill it has cooled down.
Over time blending very hard items may cloud the jar. Consider buying a spare jar if you intend to blend hard items on a regular basis.
Only dishwasher on a cycle below 40C and place on the top shelf.
As a general rule for dry ingredents start by using Auto pulse and for liquid mixtures add the liquid first then the solid items on top.
Stop the blender, remove the jar off the blender base and use a spatula to redistribute the food items in to the centre of the jar.
Switch off and unplug the blender , Remove the blade and reattach taking care the blade is securely attached to the base of the jar.
Examine the gasket for damages, ensure it is seated securely in place and reassemble.
Hand tighten the blade by turning anti-clockwise. Go as far as you can so it does not move. Only use the tool provided to undo the blade assembly.
Wipe the rim of the jar after every use.
Always check the lid is securely pushed down. Attach the lid by applying a slight twisting action whilst pushing down.