Frequently Asked Questions
The blade assembly may have worn and can be replaced. Call customer services on 01293 652500 for further information
Check the plug is in the socket and the switch is turned on.
Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362
Ensure that the Lid is sitting correctly, and the interlock is fully engaged.
This is normal. Wait for 5 minutes before removing the Lid. Hold the Steaming Basket under a cold tap for 2 minutes then remove the Lid. Do not pour water in the Steam Vent Hole.
Descale your Baby Food Maker regularly, please see Descale section.
Ensure you pour the correct amount of water into the Blender Jar. Do not fill above the max mark.
Stop using the product. Unplug and call customer services on 01293 652500 for further information
This smell will soon disappear after you have unpacked your Baby Food Maker. We also recommend that you complete one steam cooking process with empty baskets to remove any remaining dirt and smell.
Ensure you fully clean your Baby Food Maker after each use.
Your Baby Food Maker has turned itself off at the end of the 30-minute steaming cycle (it should be beeping). Your Baby Food Maker is working as it should. Turn the Control Dial back to the "O" Position.
Your Baby Food Maker is working correctly.
The Power Indicator Light may have blown. Call customer services on 01293 652500 for further information.