The toaster may not be properly connected to the power
Check the plug is in the socket and the switch is turned
If your lever is not staying down,
Check if the power neon is illuminated.
If yes, unplug the toaster and call Customer Services
If no, your plug fuse may have blown
The toaster may have tripped the
Residual-Current Device (RCD). Some
crumbs or pieces of bread may be stuck in
Unplug, and allow to cool. Remove the
crumb tray then turn the toaster upside down
over a bin and gently shake the crumbs out.
I get uneven toasting
Different bread types and sizes have been used at the same
Ensure size and type of bread being toasted
is the same.
Empty but active slots will still generate heat and some of that
heat may be transferred to the adjacent slot. This can therefore
caused increase toasting on that side of the bread.
My toast doesn't pop up when the toaster has finished
There may be a fault with the toaster.
If the power neon remains illuminated, immediately unplug the
toaster and call service centre.
Your bread may be too thick: Slices thicker than 36mm will get
stuck, hand cut slice must be cut evenly, using a 'sandwich cage'
can make toasting thicker items easier.
One side of my bread is not toasting
to Bagel setting only one side will toast.
Press the bagel button to cancel the setting.
Smoke coming out of the slots
If this is the first time using your toaster, this is normal, your
elements are being conditioned. This will dissipate after a few
The crumb tray might be full. A build up of crumbs can burn or
cause a fire. Empty the crumb tray.
Some crumbs or pieces of bread may
be stuck in the toaster. Unplug, remove the crumb tray then turn
the toaster upside down over a sink or bin and gently shake the