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The Dualit Guarantee
Want to know more about product troubleshooting or guarantees? Read our handy guide that covers everything you’ll need to know.
Frequently Asked Questions
1. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary.
2. Wait 10 minutes for the kettle to reset.
3. The element cannot be replaced. Contact customer services* on 01293 652500 (UK delivery only) for servicing information.
4. The power neon may have blown. For further assistance contact Dualit customer services* on 01293 652500 (UK delivery only).
1.1 Only fill to the max mark (1.5L).
1.2 Wait 10 seconds to allow the boiling water to settle before pouring.
2. Follow the instructions from the cleaning & care section and rinse thoroughly.
3. Ensure the filter is in position. For spare parts please visit www.dualit.com/support or contact Dualit customer services* on 01293 652500 (UK delivery only) for help.
1. Descale your kettle regularly (see Limescale Warning).
2. Pips on inner lid rim can be pushed in to create a tighter fit.
3. Leave the kettle for 24 hours to fully dry.
1. Descale regularly (see Limescale warning).
1. Replace the seal. For spare parts please visit www.dualit.com/support or contact Dualit customer services* on 01293 652500 (UK delivery only) for help.
1. Dry with non abrasive cloth.
Yes, replacement limescale filters for Dualit kettles are available buy online or by contacting Dualit Customer Service on 01293 652500 (UK delivery only). When ordreing a new filter please have the kettle model and serial number to hand (shown on the base).