2 Slice NewGen Toaster
Toast for two
Do you know that the majority of products that are returned have no fault found? There's usually something simple that can be done to fix any issues such as descaling, cleaning or replacing a fuse. It's always best to check the product instruction book before contacting us with an issue, as there may be a quick fix you can complete at home.
All Dualit appliances have been made with extreme care and are of excellent quality and construction. However, if any defects in materials, genuine manufacturing faults or defects in workmanship do appear during your guarantee period, we will, at our discretion, either repair or replace the defective parts free of charge. Subject to our terms and conditions listed below.
Appliances bought directly from Dualit:
All Dualit appliances come with a hassle-free, one-year guarantee period. If replacement parts are fitted to the product this will not extend the period of the guarantee. The guarantee covers both parts and labour but carriage is not included.
Appliances bought from another retailer, store, website or marketplace:
If your product fails to operate properly within the one-year guarantee period, return the appliance to the retailer, store, website or marketplace from which it was purchased. It is principally the retailer's legal responsibility to assist in revolving any issue with the product within the full guarantee period. The guarantee covers both parts and labour but carriage is not included.
There are, however, some circumstances in which Dualit's guarantee does not cover the repair or replacement of a machine. It does not cover liability in respect of or replacement of plugs, cables or fuses and also does not cover defects due to:
The guarantee does not cover the cost of returning the product to the dealer from whom it was purchased, returning the product to Dualit or the cost of returning the product after repair.
If your appliance fails outside of the 1-year guarantee period, we will do our best to repair it for you, but the cost of repair and carriage will not be covered by Dualit.
To view the troubleshooting guides, click on the product name below.
In the unlikely event that something goes wrong with your product, depending on the fault and stock availability of spares, we will do our best to repair these products:
Toast for two
The Original Toaster
When four simply isn't enough
Six of the best
Perfect Crisp Toasted sandwiches
The best of both worlds
A great combo
One Touch Coffee and Tea Machine
Your Kitchen Coffee Shop
Small but perfectly formed
Ultimate panini in the fastest time
King of the grills
The Best of Both
Deep filled and very filling
Dimpled, but far from cute
Convenience of a pop-up toaster, designed specifically for commercial use
A compact little performer
Looking good, working hard
Try viewing our troubleshooting guides for advice by clicking on the product name below.
Unfortunately, we are currently unable to repair the following products, although spare parts may still be available to purchase:
Before returning any product under your guarantee, please check that:
If you still wish to claim under your guarantee you should: