The Steriliser needs to cool down after a function cycle before it can be used again for a new sterilising process.

The Steriliser has a thermal control to prevent it from overheating - this needs to reset. Wait 10 minutes for the Steriliser to cool down

The Steriliser may not be properly connected to the power supply.

Check the plug is in the socket and the switch is turned on

The Steriliser fuse may have failed.

Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362.

The Steriliser works but the Power Indicator Light does not illuminate.

The Power Indicator Light may have blown and cannot be replaced. Call customer services on 01293 652500 for further information.

The Steriliser Element may have a buildup of limescale. This will show as white and /or brown spots on the Steriliser (Element and Water Recess).

Descale your Steriliser regularly, please see Descale section of the instruction manual.

You may have put too much water into the Steriliser

Ensure you pour the correct amount of water into the Steriliser. Do not fill above the max mark.

Stop using the product. Unplug and Call customer services on 01293 652500 for further information.