Baby Food Maker Support copyUpdated 10 months ago
Question:
My Baby Food Maker is not blending
Answer:
The Baby Food Maker works but is no longer blending effectively or has stopped blending.
The blade assembly may have worn and can be replaced. Call customer services on 01293 652500 for further information.
Question:
The Baby Food Maker does not turn on
Answer:
1. The Baby Food Maker may not be properly connected to the power supply
Check the plug is in the socket and the switch is turned on.
2. The Baby Food Maker fuse may have failed.
Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362
3. The Lid has not been fully locked into place
Ensure that the Lid is sitting correctly, and the interlock is fully engaged.
Question:
I cannot take the lid off the steaming basket after steaming
Answer:
The heat of the food has caused the Lid to expand resulting in a tighter fit.
This is normal. Wait for 5 minutes before removing the Lid. Hold the Steaming Basket under a cold tap for 2 minutes then remove the Lid. Do not pour water in the Steam Vent Hole.
Question:
The Baby Food Maker is taking longer than usual to steam cook
Answer:
1. The Baby Food Maker may have a build-up of limescale. This will show as white and/or brown spots in the Blender Jar.
Descale your Baby Food Maker regularly, please see Descale section.
2. You may have put too much water into the Blender Jar
Ensure you pour the correct amount of water into the Blender Jar. Do not fill above the max mark.
Question:
Control dial is on ‘o’, but the power indicator light is illuminated
Answer:
Control Dial has developed a fault.
Stop using the product. Unplug and call customer services on 01293 652500 for further information.
Question:
The Baby Food Maker has a strange smell when I unpack it
Answer:
Due to the newness of the materials the Baby Food Maker will produce a slight smell when you take it out of the box.
This smell will soon disappear after you have unpacked your Baby Food Maker. We also recommend that you complete one steam cooking process with empty baskets to remove any remaining dirt and smell.
Question:
My Baby Food Maker has an unpleasant smell when in use
Answer:
You many have food remnants trapped under the Seal or on the Blade.
Ensure you fully clean your Baby Food Maker after each use.
Question:
My Baby Food Maker is beeping and the power indicator light is not illuminated
Answer:
The Power Indicator Light is off and the Control Dial is turned to Steam Cook Function after a steam cooking cycle and is beeping.
Your Baby Food Maker has turned itself off at the end of the 30-minute steaming cycle (it should be beeping). Your Baby Food Maker is working as it should. Turn the Control Dial back to the "O" Position.
Question:
My Baby Food Maker is making a ticking sound when steaming
Answer:
The Baby Food Maker makes a ticking sound when the hot plate is regulating its heat.
Your Baby Food Maker is working correctly.
Question:
The Baby Food Maker power indicator light does not illuminate
Answer:
The Power Indicator Light may have blown. Call customer services on 01293 652500 for further information.