• Check the toaster is plugged in.
• Check if the 'neon' is glowing red.

• Check the 'selector' switch is set correctly. If set to Bagel setting only one side will toast and remember to insert bread from the very left hand slot.
• One or more of the elements may need replacing, call the helpline or visit www.dualit.com for replacements.

• If this is the first time using your toaster, this is normal, your elements are being conditioned.
• Empty the crumb tray. A build up of crumbs can burn or cause a fire.
• Some crumbs or pieces of bread may be stuck in the toaster. Unplug, remove the crumb tray then turn the toaster down over a sink or bin and gently shake the crumbs out or use a soft brush to clean inside your toaster.

• Unplug and do not use the toaster. Replace the timer immediately. Spare timers are available from www.dualit.com and must be fitted by a qualified electrical engineer.

• The thermal fuse has been activated. See page17 of the instruction manual.

When first using the toaster from cold, we would suggest that you preheat the elements before toasting the bread. To do this, please turn the timer dial to its full extent and drop your bread in when the timer reaches the 2.5 minute mark. This will allow the end castings sufficient time to heat up.

However, if you are still experiencing uneven toasting, you may wish to return the toaster to Dualit for inspection. If under warranty, the toaster should be returned to us via the retailer.

A stainless steel cleaner can be used on the central cover only. It should not be used on the ends as this would cause discolouration. Instead we recommend that you clean the end castings with a damp cloth and then use a soft dry cloth to polish them afterwards.

We do not have any listed off-site recommended repair agents at present. If your appliance fails to operate properly, while in use under normal household conditions and within the warranty period, please return the appliance to the store or retailer where purchased. Some retailers may offer a different warranty period to the standard, please check with your retailer for details.

We do have a Dualit repairs service for UK customers only. You can have the product sent in to us, boxed up with a brief description of the problem, your contact details, a return address and a copy of proof of purchase. Upon examination, if a fault is found and the item is not within warranty, a quote will be sent out for the cost of repair. Please send to the following address:

Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652 500, to discuss the nature of the fault.
 

Our unique ‘ProHeat’ elements, used on all Vario, Combi and NewGen toasters, only glow red after prolonged and continuous use. If they start to glow red straight after being switched on, there could well be a fault with the elements.

Replacement ProHeat elements can be ordered here or by calling Dualit Customer Service on 01293 652500 (UK customers only). The elements are £6.50 each, with a postage and packing charge of £5.00 + VAT (delivery within UK only) for up to seven elements. Replacing an element is a simple procedure, but should only be done by a competent electrician.
Unfortunately the elements in the Lite toaster are not replaceable.

 

Spare timers can be obtained here or by calling Dualit Customer Service on 01293 652500 (for UK delivery only). Fitting a new timer is a simple procedure but should only be done by a competent electrician. The Timer on this product is a mechanically wound part and, like any mechanical part, it can be susceptible to failure. For this reason, we state in our Instruction Manual that the appliance should not be left unattended during use and that it is switched off at the socket when not in use.

• Check the selector switch is set for the number of slots being used.
• Starting from the left, ensure you have loaded all heated up slots.
• The heavy duty proheat elements can take a few moments to reach optimum toasting temperature. preheating the slots prior to inserting your bread will eliminate this. Rotate the 'timer' all the way round, let it wind down to the circle indicator then insert your bread into the active slots.
• Ensure size and type of bread being toasted is the same.
• End elements take a little longer to warm up than centre elements, once toaster is at optimum operating temperature this will no longer occur.
• The timer is noticably slow, unplug and do not use the toaster. Spare timers are available from www.dualit.com and must be fitted by a qualified electrical engineer

• Use the adjustable foot under the toaster to compensate for uneven surfaces.

• Slices thicker than 28mm will get stuck.
• hand cut slice must be cut evenly
• using a 'sandwich cage' can make toasting thicker items eaiser.

• Check the 'selector' switch is set correctly. If set to Bagel setting only one side will toast and remember to insert bread from the very left hand slot.
• One or more of the elements may need replacing, call the helpline or visit www.dualit.com for replacements.

• If this is the first time using your toaster, this is normal, your elements are being conditioned.
• Empty the crumb tray. A build up of crumbs can burn or cause a fire.
• Some crumbs or pieces of bread may be stuck in the toaster. Unplug, remove the crumb tray then turn the toaster upside down over a sink or bin and gently shake the crumbs out or use a soft brush to clean inside your toaster.

• Unplug and do not use the toaster. Replace the timer immediately. Spare timers are available from www.dualit.com and must be fitted by a qualified electrical engineer.