Dualit Privacy policy

1. Introduction

1.1 When you click on the Privacy tab of a Website you visit you may see the organisation concerned telling you "we take data protection very seriously". Well - so they should!
Here at Dualit we are firmly focussed on you as our customers, fully appreciate the importance of the data you provide to us and are committed to protecting and respecting your privacy by only using your data for purposes we have told you about.
We will never sell your data or share it with others so they can try and sell you their products - what we will do, unless you tell us not to, is from time to time contact you with an email including exciting new product updates, recipes, amazing offers and competitions through our newsletter. We want it to be fun and informative and share the love we have for our products with you.
If you receive our newsletter we will respect your inbox. We will never email you more than twice a month.
Of course, we also work very hard to keep your information safe and we want our use of your data, and your use of our services, to be secure. We follow strict security procedures on how personal data is stored and used, and who sees it, to help stop any unauthorised person getting hold of it.
1.2 This Privacy Notice (and any other document referred to in it) sets out the basis on which we will process and use any personal data that we collect from you and that you provide to us. Please read this notice carefully to understand what we are doing with your data and what rights you have in relation to your data. We have a more formal version you can read if you click here and don't worry - we are not trying to trick you by putting anything in that version that isn't in this one, it's just that it's a little more wordy and technical.

2. Identity and Contact Details
2.1 We have a duty to protect personal data that we collect under the Data Protection Act 1998, (the "DPA") and the General Data Protection Regulation (EU) 2016/679, (the "GDPR").
2.2 For the purposes of the DPA and GDPR, we are the 'data controller' and are located at County Oak Way, Crawley, West Sussex, RH11 7ST. Questions, concerns, comments, or complaints regarding this notice, our Website and /or our use of your personal data can be addressed to [email protected], or by contacting us on 01293 652500

3. Personal Data We Collect from You
3.1 We collect and use the following data from our customers and visitors to our Website at www.dualit.com

(a) When you make a general enquiry using our 'contact us' page, we will collect your name, contact information and details about your enquiry so that we can answer you.
(b) When you register your product with us, we collect the information you give us either by phone, sent to us by post or on the online form.
(c) If you create an Account, we will collect and use your e-mail address and password to administer this.
(d) We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Notice).
(e) We will collect details of whether or not you want to receive other communications from us - through our newsletter - and will give you the option to unsubscribe whenever we send those to you.
(f) We may collect certain other information that you give us, for example, if you register with us for any client login areas, complete a survey or report problems with our Website.

4. Lawful Bases for Processing
Our Contract with you
4.1 We use your data to provide information you have asked for, to send you the things you have bought from the site and to provide you with a good experience of our Website. Without this we may be unable to correspond with you, send you e-mail service notices, call you or write to you, (for example in the very rare situation that there may be a product safety issue), provide you with the information you have requested, or enter into contracts with you.

Our Legitimate Interests
4.2 We may use the data you have given us to send you our newsletter. This does not affect your right in any way to ask us to stop sending it to you, and you may do so by emailing : [email protected], by unsubscribing (there will always be a link in the email that sends it) or you may also contact us on 01293 652500

Consent
4.3 You may have given us your consent, via the appropriate opt-in box on a contact form or other communication, to provide you with information via our newsletter about offers, competitions and recipes.

You may withdraw your consent at any time by emailing [email protected], by unsubscribing (there will always be a link in the email) or calling us on 01293 652500.

Vital Interests
4.4 Our products are made to last and in the unlikely event of a safety concern, we will need to contact the owners. We will do this using the details you provided when registering your product, and will retain the minimum data necessary to get in touch.

5. How We Use Personal Data
5.1 We collect and use your data for the following purposes:

(a) Responding to messages from you and recording any communications.
(b) Providing the services and information that you ask us for and performing our obligations under any contracts that we enter into with you.
(c) Sending you our newsletter, which can be unsubscribed from at any time using links provided in the e-mails.
(d) Providing information about changes to our services.
(e) Allowing you to participate in interactive features of our Website.

We do not collect your personal data, or that of visitors to our Website, to give to third parties for the purposes of sending you marketing information.

6. How We Share Personal Information
6.1 We share your personal data, as necessary, with third parties who provide the following services for us:

Despatch and delivery of products you have bought from us, and a customer details database provider who also help us with the email of the newsletter, or contacting you if there are product issues.

6.2 We do not share your data with third parties for the purposes of sending you marketing information.

7. Automated Decisions and Profiling
We do not make any automated decisions about you.

8. Where We Transfer and Store Personal Information
8.1 When we share data, it may be transferred to, and processed in, countries other than the country you live in - such as to the United States, where one of our software providers servers are located. Where your data travels to another country, we put safeguards in place to ensure your personal data remains protected.
8.2 Where your personal data is transferred outside the European Economic Area (EEA), it will only be transferred to countries that have been identified as providing adequate protection for EEA data. We make sure the company is Privacy Shield certified (for transfers to US-based third parties). If neither of these apply, then we make sure our agreement with the company has the European Commission's Standard Contractual Clauses that mean they have to guarantee GDPR standards of data protection.

9. Retention of Personal Information
We will keep your personal information for limited and appropriate periods of time only, depending on the purpose. For direct marketing for example we keep your data until you unsubscribe.

10. Your Rights
10.1 You have certain rights in respect of the personal data that we hold about you. A brief summary of these rights is set out below.
10.2 We will respect your personal data rights in respect of:

(a) Access. If you ask us we will tell you what we've got, why we've got it and what we're doing with it if you don't think we've explained it well enough in the Privacy Notice.
(b) Rectification. We will correct any mistakes you tell us about.
(c) Erasure. We will erase your personal information at your request without undue delay, unless we have to keep it for a very good reason - to contact you about faulty products for example. In those circumstances we will keep the absolute minimum required to contact you.
(d) Restriction. We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
(e) Data portability. You can get a copy of your data to give to another organisation in a format they can use.
(f) Objection (including objection to direct marketing). We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

11. Cookies
Our Website uses "cookies" and other tracking technologies which are placed and stored on your computer hard drives or in their browser memory, if you agree, when you visit our Website. These are small files of information that help the site work better. Some help us measure how many visitors we have had to the site, and what pages are visited most and some help the shopping basket function to work for example.
Please see our cookie notice for more details

12. Changes to Our Privacy Notice
12.1 We reserve the right to modify this Privacy Notice. Any changes we make in the future will be posted on the following Website(s): www.dualit.com/privacy and www.dualit.com/cookies.
12.2 You should check back frequently to see any updates or changes to this notice.

13. Contact and Complaints

If you have any complaints regarding this Privacy Policy that you feel have not been addressed to your satisfaction by contacting us at [email protected] or on 01293 652500, then you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.