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Savoye

FAQs

Frequently Asked Questions

Grill plates not heated when power and thermostat indicator are both on.

  • Temperature control broken. Replace temperature control.
  • At least one heating element broken. Replace broken heating element.
  • Overheat thermostat is activated. Reset the overheat thermostat.

Temperature cannot be controlled when power is on, temperature controller is on and thermostat indicator on.

  • Temperature control is broken. Replace temperature control.

Indicator not on when power on and heating process normal.

  • Indicator is broken. Neon indicator may need replacing.

Power indicator not on when power on.

  • Power cut or abnormal power supply. Check plug and power supply.
  • Fuse in plug has blown. Change fuse.

It is the Anti Rust coating, applied to the griddle in the factory. It is important to remove this, using detergent, before first use.

It is the Anti Rust coating, applied to the griddle in the factory. It is important to remove this, using detergent, before first use.

External surfaces should be cleaned regularly with hot water, some soap and a soft sponge. Rinse your contact grill with a moist sponge.

External surfaces should be cleaned regularly with hot water, some soap and a soft sponge. Rinse your contact grill with a moist sponge.

Yes, spare parts for Dualit contact grills are available to order.

Spare parts for Dualit contact grills can be obtained by calling Dualit Customer Service on 01293 652500. (UK customers only)