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3 IN 1 Coffee Machine

FAQs

Frequently Asked Questions

No steam flowing from steam wand

  • Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1).
  • Steam wand is blocked.
  1. Clean steam wand (see page 15 of the instruction manual, fig 5-7).
  2. Descale (see page 17 of the instruction manual).
  3. The wand assembly is removable for cleaning and is replaceable if required. Contact Dualit on 01293 652 500 or visit www.dualit.com/support for advice or spare parts.

No coffee flowing from brewhead

THE TAMP TEST
Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.

  • No water. Water tank is not correctly seated in position Locate water tank (see page 8 of the instruction manual, fig 1).
  • Water flow improves.
  1. The showerhead and cup filter may be blocked. Clean showerhead (see page 15 of the instruction manual, fig 1-3) and cup filter (see page 15 of the instruction manual, fig 1).
  2. You may be tamping too hard. Lightly 'tamp' the coffee grounds (see page 10 of the instruction manual, fig 5).
  3. The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean the cup filter (see page 11 of the instruction manual, fig 6).
  4. There is too much coffee in the cup filter. Use the measuring spoon (see page 10 of the instruction manual, fig 4).
  5. The showerhead and cup filter may be blocked. Clean showerhead (see page 15 of the instruction manual, fig 1-3) and cup filter (see page 11 of the instruction manual, fig 6).

Coffee leaking from the brewhead

  • Dried coffee on the gasket. Clean gasket (see page 15 of instruction manual, fig 3).
  • ESE pod not seated correctly. Tuck in ESE pod tab (see page 9 of the instruction manual, fig 2-5).
  • Blocked showerhead. Clean showerhead (see page 15 of the instruction manual, fig 1-3).
  • Damaged gasket. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday). Alternatively, email Dualit at info@dualit.com or visit www.dualit.com.

My machine is making a loud and continuous pumping noise

  • Water tank is not correctly seated in position. Locate water tank (see page 8 of the instruction manual, fig 1).
  • Water tank is empty. Fill water tank (see page 8 of the instruction manual, fig 1).

My machine is not working. The lights are off and the machine ceases to operate

  • Fuse may have failed. Check and replace the fuse.

Steam is venting from the drip tray

  • Water is being purged through the machine to reduce operating temperature ready for the next coffee. This is not cause for concern. This will automatically stop when the machine has finished purging.

My coffee is not hot enough

  • Thermobloc has not reached the correct temperature. Pre-heat the thermobloc (see page 8 of the instruction manual, fig 1-3).
  • Filter holder is not pre-heated. Prime machine (see page 8 of the instruction manual).
  • Cup or mug is not pre-warmed. Warm cup (see page 8 of the instruction manual).

After frothing milk, my milk is not foamy

  • Milk is not cold or fresh enough. It is easier to make froth using cold semi-skimmed milk in a stainless steel jug.
  • Steam wand is blocked with milk residue. Clean steam wand (see page 15 of the instruction manual, fig 5-7). Descale (see page 17 of the instruction manual).

My coffee has no crema

  • The cup filter is blocked because the coffee grind is too fine. Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines. Clean cup filter (see page 11 of the instruction manual, fig 6).
  • Ground coffee is not fresh. Ground coffee only has a three-day shelf-life. Grind only the amount of beans that you need.