Delivery & returns
Please note: We are unable to ship outside the UK
If an item is in stock, we will aim to deliver your order within 10 working days.
Some products are made to order and can therefore take longer. However, if this is the case it will not show as ‘in stock’ and we will advise you of an estimated delivery date.
Returns (if purchased direct from Dualit)
We hope you will be very happy with your Dualit product but if, for any reason, you are not completely satisfied, you may return it to us within 14 days. We will refund you for the cost of the product. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. Your statutory rights are unaffected.
If you have a faulty Dualit product (purchased from a retailer)
If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer’s responsibility to assist in resolving any issue with the product within the warranty period.
If your product breaks or stops working, we suggest you try our FAQs first to see whether the problem can be easily resolved. If it is still not working and within its warranty, you should in the first instance return it to the retailer from which it was purchased. If you have no success with the retailer, you can return the product to us for repair or replacement, provided you enclose your proof of purchase.
If your product is outside its warranty, we can still repair it for you – depending on the product and the problem– but we will contact you within 7-10 days to advise on the cost. We will not proceed with any work until we have received your permission and payment.
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652500 to discuss the nature of the fault. If you then decide to send it to us for repair, please ensure the product is carefully protected and packaged and accompanied by a brief description of the problem, your contact details (including a mobile phone number if possible), a return address and a copy of your proof of purchase (NB: proof of purchase is only required for in warranty repairs). Address your parcel to the following address:
Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST