Don't miss out - once they're gone, they're gone!
Delivery & returns
Please note: We are unable to ship outside the UK
If an item is in stock, we
will aim to deliver your order within 10 working days.
Some products are made to order and can therefore take longer.
However, if this is the case it will not show as 'in stock' and we
will advise you of an estimated delivery date.
Christmas & New Year
Last orders for Christmas must be placed on Thursday 18th
Please note, we will be closed on Christmas Day, Boxing Day, New
Year's Day and Friday 2nd January 2015.
Returns (if purchased direct from Dualit)
We hope you will be very happy with your Dualit product but if, for
any reason, you are not completely satisfied, you may return it to
us within 14 days. We will refund you for the cost of the product.
To qualify for a refund you must return the item unused and in its
original packaging, with your receipt. Your statutory rights are
If you have a faulty Dualit product (purchased from a
If an appliance fails to operate properly, while in use under
normal household conditions and within the warranty period, normal
procedure would be to return the appliance to the store or retailer
where purchased. The Contract of Sale is between yourself and the
retailer and is it principally the retailer's responsibility to
assist in resolving any issue with the product within the warranty
If your product breaks or stops working, we suggest you try our
FAQs first to see whether the problem can be easily resolved. If it
is still not working and within its warranty, you should in the
first instance return it to the retailer from which it was
purchased. If you have no success with the retailer, you can return
the product to us for repair or replacement, provided you enclose
your proof of purchase.
If your product is outside its warranty, we can still repair it
for you - depending on the product and the problem- but we will
contact you within 7-10 days to advise on the cost. We will not
proceed with any work until we have received your permission and
Before you send any item to us, we suggest that you contact
Dualit Customer Service on 01293 652500 to discuss the nature of
the fault. If you then decide to send it to us for repair, please
ensure the product is carefully protected and packaged and
accompanied by a brief description of the problem, your contact
details (including a mobile phone number if possible), a return
address and a copy of your proof of purchase (NB: proof of purchase
is only required for in warranty repairs). Address your parcel to
the following address:
Repairs Department, Dualit Ltd, County Oak Way, Crawley, West
Sussex RH11 7ST