Please note: All orders will be dispatched week commencing the 7th of July 2010. We are unable to ship outside the UK
Delivery Notification
Due to site maintenance all orders placed between the 29th of July and 6th of August will be dispatched week commencing the 9th of August 2010.
Returns
We hope you will be very happy with your Dualit product but if, for any reason, you are not completely satisfied, you may return it to us within 14 days. We will refund you for the cost of the product and up to £8 in postage. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. Your statutory rights are unaffected.
Repairs
If your product breaks or stops working, we suggest you try our FAQs first to see whether the problem can be easily resolved. If it is still not working and within its warranty, you should in the first instance return it to the retailer from which it was purchased. If you have no success with the retailer, you can return the product to us for repair or replacement, provided you enclose your proof of purchase.
If your product is outside its warranty, we can still repair it for you – depending on the product and the problem– but we will contact you within 7-10 days to advise on the cost. We will not proceed with any work until we have received your permission and payment.
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652500 to discuss the nature of the fault. If you then decide to send it to us for repair, please ensure the product is carefully protected and packaged and accompanied by a brief description of the problem, your contact details, a return address and a copy of your proof of purchase (NB: proof of purchase is only required for in warranty repairs). Address your parcel to the following address:
Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST
